Mining the CFPB Complaint Database to Improve Your Customer Experience
The Financial Brand recently published an article by Brandon Purcell, Data Science Team Lead at Beyond the Arc, about the actions that student loan giant Sallie Mae could have taken to avoid increased...
View ArticleStudent loan complaints concentrated on the East Coast
CFPB Data Analysis Update With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able to examine consumer complaints for seven different product...
View ArticleA costly but avoidable lesson for Sallie Mae
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by government and regulatory agencies about its lending practices. Based on...
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